Terms and Conditions
Last updated: 16 August 2026
Welcome to Isaac Holmes Music.
These Terms and Conditions govern your use of the website isaacholmesmusic.com (the “Site”) and apply to all users, customers and visitors.
Isaac Holmes Music is operated by Isaac Holmes, a sole trader, trading under the name Isaac Holmes Music.
By accessing this Site or purchasing products from it, you agree to these Terms and Conditions, together with our Privacy Policy, Cookie Policy and Returns & Refund Policy.
If you do not agree to these Terms, please do not use the Site.
1. Eligibility
This website is intended for users aged 13 and over.
If you are under 18, you should have permission from a parent or legal guardian before making a purchase.
By using this Site or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the relevant transaction.
2. Products and Services
Isaac Holmes Music may offer a range of music-related products and services, including:
Original recorded music
Vinyl records
CDs and other physical music formats
Digital music downloads
Sheet music and guitar tabs
Audio stems
Sample packs
Backing tracks
Other digital music products
Clothing and apparel
Posters, prints and other physical merchandise
Signed, personalised or limited-edition products
Other music-related products or services introduced in the future
Individual products may have additional information or conditions stated on their respective product pages.
3. Product Information and Availability
We aim to ensure that product descriptions, photographs, prices and other information displayed on the Site are accurate.
However, colours, appearance and presentation of physical products may vary slightly from photographs due to screen settings, manufacturing processes or other factors.
Products may be subject to limited availability.
Where a product is described as limited edition, signed, numbered, personalised or otherwise limited, the product description will specify the relevant limitations where applicable.
We reserve the right to correct errors in product descriptions, pricing or availability.
If an error materially affects an order, we will contact you and provide appropriate options.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the relevant product or products.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
A contract is formed when we confirm acceptance of your order or dispatch the physical goods, whichever is applicable.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or description error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order
There has been an error in the ordering process
If we cancel an order after payment has been taken, you will receive a full refund for the cancelled order.
5. Prices and Payment
All prices displayed on the Site are in British pounds sterling (GBP) unless otherwise stated.
The price applicable to your order will be the price displayed at the time you place the order.
Delivery and shipping charges may be added separately and will be displayed before you complete your purchase.
Payments may be processed by third-party payment providers. By submitting payment information, you confirm that you are authorised to use the relevant payment method.
6. Digital Products and Intellectual Property
All digital content available through the Site, including sheet music, tabs, audio stems, sample packs, backing tracks, downloads and recordings, is owned by or licensed to Isaac Holmes and is protected by UK and international intellectual property laws.
Unless expressly stated otherwise, purchasing a digital product does not transfer ownership of the underlying intellectual property to you.
Digital products are provided under a limited licence for personal, non-commercial use.
You must not:
Copy or reproduce digital products for commercial purposes
Upload digital products to file-sharing services or other websites
Resell, sublicense or redistribute digital files
Share purchased files publicly or with other people
Use stems, tracks, sheet music or other digital products in commercial projects without appropriate permission
Use purchased materials to create or distribute unauthorised derivative products
Where a product is expressly licensed for commercial use, the terms stated on the product page or accompanying licence will apply.
For commercial, educational or other licensing enquiries, please contact us.
7. Physical Products and Merchandise
Physical products purchased through the Site remain subject to your statutory consumer rights.
Physical products will be packaged appropriately for normal postal delivery.
We will make reasonable efforts to ensure products are dispatched in suitable packaging. However, minor cosmetic imperfections resulting from manufacturing or normal packaging processes do not necessarily constitute a defect.
Nothing in these Terms excludes or limits your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
8. Signed, Personalised and Limited-Edition Products
Where a product is described as signed, personalised or limited edition, the relevant product description will specify the nature of the product.
Personalised products may be made specifically according to information provided by the customer.
You are responsible for ensuring that any name, message or other personalisation information supplied when ordering is accurate.
Where a personalised product cannot reasonably be resold because it has been made specifically to your requirements, statutory cancellation rights may not apply where an applicable legal exception applies.
However, this does not affect your statutory rights if the product is faulty, misdescribed or otherwise does not conform to the contract.
9. Delivery and Shipping
Physical products will be dispatched to the delivery address supplied when you place your order.
You are responsible for providing an accurate and complete delivery address.
Available delivery methods, estimated delivery times and shipping costs will be displayed at checkout or on the relevant product page.
We will make reasonable efforts to dispatch orders within the timeframe stated on the Site.
Unless otherwise agreed, physical goods will be delivered within the period required by applicable law.
For international orders, the customer may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country.
We are not responsible for delays caused by customs authorities, international postal services, incorrect delivery information or circumstances outside our reasonable control.
Where tracking is available, tracking information may be provided to the customer using the email address supplied during checkout.
10. Digital Delivery
Digital products are normally delivered electronically by download link, email or another digital delivery method.
You are responsible for providing a valid email address and ensuring that your device and software are capable of accessing the purchased product.
11. Cancellation, Returns and Refunds
Your statutory rights apply to all purchases.
For physical goods purchased online, consumers generally have a statutory 14-day cancellation period, subject to applicable exceptions. Further details are provided in our Returns & Refund Policy.
If you exercise a valid cancellation right, you may be responsible for returning the goods and, where permitted by law, the direct cost of returning them.
Goods must be returned in accordance with the requirements set out in our Returns & Refund Policy.
Nothing in these Terms limits or excludes rights that cannot legally be limited or excluded.
12. Digital Content Cancellation Rights
For digital content supplied immediately after purchase, you will be asked to provide the necessary consent and acknowledgement before access begins.
Where required, you will be asked to acknowledge that you lose your statutory right to cancel once supply of the digital content begins.
This does not affect your rights where the digital product is defective or otherwise does not conform to the contract.
13. Refunds
Refunds will be provided where required by law or in accordance with our Returns & Refund Policy.
Where a refund is approved, it will normally be made using the original payment method.
The time taken for a refund to appear in your account may depend on your payment provider or bank.
14. Privacy and Data Protection
We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
Personal information may be used to process orders, arrange delivery, provide customer support, prevent fraud, maintain records and, where permitted, send marketing communications.
For further information, please see our Privacy Policy.
15. Marketing Communications
Where you have provided appropriate consent, we may send you marketing communications about music, releases, vinyl, merchandise, events and other products or services.
You can unsubscribe from marketing communications at any time.
We will process marketing communications in accordance with applicable privacy and electronic marketing laws.
16. Cookies
The Site uses cookies and similar technologies.
Essential cookies may be necessary for the Site to function.
Where required by law, non-essential cookies such as analytics or advertising cookies will only be used after obtaining appropriate consent.
Further information is provided in our Cookie Policy.
17. User Content
Certain areas of the Site may allow users to submit comments, reviews, photographs or other content.
You are responsible for ensuring that content you submit:
Is accurate
Does not infringe another person's rights
Is not unlawful, threatening, abusive or defamatory
Does not contain malicious software
Does not violate these Terms
We reserve the right to remove content that violates these requirements.
By submitting content, you grant Isaac Holmes Music a non-exclusive, royalty-free licence to use, reproduce and display that content for purposes connected with operating, promoting and improving the Site and business, subject to applicable law.
18. Intellectual Property of the Website
Unless otherwise stated, the Site and its content, including text, graphics, logos, photographs, artwork, music and other materials, are owned by or licensed to Isaac Holmes Music.
You may not reproduce, distribute, modify or commercially exploit Site content without prior written permission, except where permitted by law.
19. External Links
The Site may contain links to third-party websites and services.
We are not responsible for the content, security, availability or privacy practices of third-party websites.
You access third-party websites at your own risk and should review their applicable terms and privacy policies.
20. Liability
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot legally be excluded or limited
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
21. Events Outside Our Control
We are not responsible for failure or delay caused by circumstances outside our reasonable control, including natural disasters, postal or courier disruption, strikes, technical failures, cyber incidents, government action or other unforeseen events.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
The version applicable to an order will generally be the version in effect when the order was placed, unless otherwise required by law.
The latest version will be published on the Site.
23. Governing Law
These Terms are governed by the laws of England and Wales.
Where you are a consumer, you will also benefit from any mandatory consumer protection rights applicable in your country of residence that cannot legally be excluded.
24. Contact Information
Isaac Holmes Music
Trading name of Isaac Holmes, Sole Trader
Business correspondence address:
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: isaacryanholmes@gmail.com
Physical returns address:
Unit 171336, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom