Privacy Policy
Last updated: 16 August 2026
Isaac Holmes Music (“we”, “us” or “our”) is the trading name of Isaac Holmes, a sole trader, and operates the website isaacholmesmusic.com (the “Site”).
This Privacy Policy explains how we collect, use, store and protect personal information.
1. Data Controller
The data controller responsible for personal information processed through this Site is:
Isaac Holmes
Trading as Isaac Holmes Music
Business correspondence address:
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: isaacryanholmes@gmail.com
2. Information We Collect
Depending on how you interact with the Site, we may collect:
Name
Email address
Billing address
Delivery address
Contact details
Order information
Payment-related information
Marketing preferences
Information submitted through contact forms
Information relating to customer support requests
Device and website usage information
IP address
Browser and operating-system information
Cookies and similar technologies
We do not generally receive or store your complete payment card details. Payments may be processed by third-party payment providers.
3. Orders and Physical Products
When you purchase vinyl, merchandise or other physical products, we use your personal information to:
Process your order
Take payment
Prepare and dispatch your order
Provide tracking information where available
Handle returns and refunds
Provide customer support
Prevent fraud
Maintain appropriate business and financial records
Your delivery address may need to be shared with postal, courier, fulfilment or other service providers for the purpose of delivering your order.
4. Digital Products
When you purchase digital products, we may use your name and email address to:
Process the transaction
Provide download access
Deliver files or links
Provide customer support
Handle refunds or technical problems
5. Legal Bases for Processing
Depending on the circumstances, we may process personal information on the following legal bases:
Contract:
To process and fulfil orders and provide products and services you have requested.
Legal obligation:
To comply with tax, accounting, consumer protection and other legal requirements.
Legitimate interests:
To operate and improve the Site, maintain business records, prevent fraud, protect our systems and provide customer support.
Consent:
Where you have actively consented to marketing communications or non-essential cookies where consent is required.
6. Marketing
If you choose to receive marketing communications, we may use your email address to send information about:
New music
Releases
Vinyl
Merchandise
Events
Special offers
Other Isaac Holmes Music products or activities
You can unsubscribe at any time.
We will comply with applicable electronic marketing and data protection requirements.
7. Third-Party Service Providers
We may use third-party providers to operate our business, including:
Website hosting providers
Payment processors
E-commerce and website services
Email and marketing services
Postal and courier providers
Analytics providers
Customer support or communication services
These providers may process personal information on our behalf where necessary to provide their services.
8. Website Hosting
Our website is hosted by Hostinger.
Hostinger may process technical and website-related information as part of providing hosting and related services.
9. UK Postbox and Physical Returns
Where necessary to process customer returns, physical products may be received at our business returns address operated through UK Postbox.
The returns address is:
Isaac Holmes / Isaac Holmes Music
Unit 171336, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
UK Postbox may process information appearing on parcels or correspondence received on our behalf in order to provide its mail and parcel handling services.
10. Cookies and Analytics
We use cookies and similar technologies to operate the Site and understand how visitors use it.
Essential cookies may be necessary for the Site to function.
Where required, we obtain consent before using non-essential cookies such as analytics or advertising technologies.
Further information is available in our Cookie Policy.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Fulfilling orders
Providing customer support
Meeting legal and accounting requirements
Resolving disputes
Preventing fraud
Maintaining appropriate business records
Different types of information may be retained for different periods.
12. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where applicable, we will use appropriate safeguards required by applicable data protection law for international transfers.
13. Your Rights
Depending on the circumstances and applicable law, you may have rights including:
The right to access your personal information
The right to correct inaccurate information
The right to request deletion
The right to restrict processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
To exercise your rights, contact:
You also have the right to complain to the Information Commissioner's Office (ICO) where applicable.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Children's Privacy
The Site is not specifically directed towards children.
We do not knowingly seek to collect personal information from children where collection is not appropriate.
If you believe that we have inadvertently collected personal information from a child, please contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.
The latest version will be published on the Site.
17. Contact
Isaac Holmes Music
Trading name of Isaac Holmes, Sole Trader
Business correspondence address:
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: isaacryanholmes@gmail.com
A privacy notice should explain, among other things, why personal data is processed, how long it is retained and who it is shared with.