Returns & Refund Policy
Last updated: 16 August 2026
Thank you for purchasing from Isaac Holmes Music.
This policy explains the arrangements for cancellations, returns, refunds and faulty products.
Nothing in this policy affects your statutory consumer rights.
1. Digital Products
Digital products may include:
Sheet music and tabs
Music downloads
Audio stems
Sample packs
Backing tracks
Other downloadable digital content
Because digital content can be supplied immediately, you will be asked to provide the required consent before the download or access begins and acknowledge the effect this has on your statutory cancellation rights.
Once supply of the digital content has begun following the required consent and acknowledgement, you generally lose the statutory 14-day cancellation right for that digital content.
Digital Product Problems
If a digital product is faulty, corrupted, incomplete or cannot reasonably be accessed, please contact us.
Where appropriate, we may:
Provide a replacement download
Re-send the download link
Provide an alternative format
Provide a refund where required or appropriate
Please contact us as soon as reasonably possible after discovering the problem.
2. Physical Products
Physical products may include:
Vinyl records
CDs
Clothing
Posters
Prints
Accessories
Other merchandise
Physical products purchased online are subject to statutory consumer cancellation and return rights.
Your 14-Day Cancellation Right
For most physical goods purchased online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
You must then return the goods within 14 days of telling us that you wish to cancel.
You can notify us of your decision to cancel by contacting:
Please include your order number and details of the product you wish to return.
There are legal exceptions to the cancellation right, including certain goods made to the customer's specifications or clearly personalised goods.
Condition of Returned Goods
You may handle goods as you would reasonably be able to in a shop to establish their nature, characteristics and functionality.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functionality of the goods.
For returns, please package the product securely to minimise the risk of damage during transportation.
Return Address
Physical products should be returned to:
Isaac Holmes / Isaac Holmes Music
Unit 171336, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
Please do not send returns to the residential address of Isaac Holmes.
3. Cost of Returning Goods
Where you exercise your statutory cancellation right, you will generally be responsible for the direct cost of returning the goods unless:
We have agreed to pay the return costs, or
We failed to provide the required information about return costs.
Where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract, different statutory remedies may apply and we will work with you to resolve the issue.
4. Refunds Following Cancellation
Where you validly cancel an order, we will refund the payments we are required to refund under applicable law.
For standard delivery, this will generally include the basic cost of delivery originally paid by you, although additional costs resulting from your choice of a more expensive delivery method may not be refundable.
Refunds will normally be made using the original payment method.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that they have been returned.
5. Faulty, Damaged or Incorrect Products
If your order arrives:
Damaged
Faulty
Incomplete
Incorrect
Significantly different from its description
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the problem.
Depending on the circumstances and your statutory rights, we may offer:
A replacement
A repair where appropriate
A partial refund
A full refund
Another appropriate statutory remedy
Your statutory rights under UK consumer law are not affected.
6. Damaged Parcels
If a parcel appears visibly damaged when delivered, please photograph the packaging and product before disposing of any packaging materials.
This can help us investigate damage with the postal or courier service.
However, you do not lose your statutory rights simply because you cannot provide photographs.
7. Limited-Edition Products
Limited-edition products are subject to the same statutory consumer rights as other physical goods.
The fact that an item is limited edition does not by itself remove your cancellation or statutory rights.
8. Signed Products
Signed products are physical products and remain subject to applicable statutory consumer rights.
A signature, personalisation or limited-edition status does not remove your rights where the product is faulty, misdescribed or otherwise does not conform to the contract.
9. Personalised Products
Where a product is clearly personalised or made specifically to your requirements, the statutory cancellation right may not apply where an applicable legal exception applies.
This does not affect your rights if the personalised product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
10. Delivery
We aim to dispatch orders within the timeframe stated on the Site or at checkout.
If a specific delivery timeframe has been agreed, that timeframe will apply.
For online purchases, applicable consumer law requires goods to be delivered within 30 days unless another timeframe has been agreed.
11. International Orders
For orders shipped outside the United Kingdom, the customer may be responsible for:
Import duties
Customs charges
Local taxes
Handling or clearance fees
These charges are determined by the destination country and are outside our control.
12. Contact
For returns, cancellations, refunds or product issues:
Email: isaacryanholmes@gmail.com
Please include your order number and a clear description of the issue.